I’m the back office behind DSP owners in the UK and USA. Every week I go through your scorecard and exceptions driver by driver, build the coaching list your leads work from, and keep it all in a dashboard your managers can open.
The audit is free. Send a few weeks of data and I’ll show you what’s driving your score before you commit to anything.
Two wrong-address complaints in the same block of flats. Check flat numbers against the label before the photo.
14 returns with no RTS code on Monday. Walk through the return process before his next long route.
Marked delivered more than 50 m from the address twice. Wait for GPS to settle before completing.
Third week at full Platinum. Mention it in the team huddle.
Seven years in DSP operationsSupervisor and step-up manager with Amazon in the UK before starting Zenith.
Working with DSPs in the UK and USARemote support built around each market’s scorecard and systems.
A free audit comes firstYou see what I’d find in your numbers before paying anything.
Most DSP owners already have the data. What’s missing is someone with the time to go through it properly every week, and turn it into conversations your leads can have with drivers.
Every driver’s tiers, what moved since last week and why, with teams ranked so your leads know where they stand.
CDF, DCR, DSB, DNR, POD and PBS cases worked through driver by driver, with the ones worth disputing flagged.
A prioritised list for each team with the evidence and the conversation to have, so coaching happens before the next scorecard lands.
One portal for owners and managers, with access set by area, plus monthly trend reports.
Netradyne events by driver and type, and who needs a conversation this week.
Paycom punches checked against Cortex routes, so paid hours that don’t match a route get caught before payroll.
Packages per paid hour, route by route through the week, so you can see which routes aren’t working and why.
Where parcels go missing, which routes and drivers they sit behind, and what’s still recoverable.
Amazon’s week runs Sunday to Saturday. This is the rhythm most DSPs settle into. We agree the exact days when we start.
New week opens. The dashboard rolls over so managers start from a clean page.
Last week’s CDF, DCR and DSB cases go to your team leads, driver by driver.
Hours from last week checked against routes.
USA clientsThe new scorecard becomes a team ranking and a coaching plan for each lead.
Leads have the coaching conversations. Notes and agreed actions go into the dashboard.
A second round of this week’s cases, so problems get fixed while the week can still move.
Owner summary: what moved, what’s at risk and where managers’ time should go next week.
Anonymised copies of portals running for real DSPs. Driver names, transporter IDs and customer details have all been changed.
Built around the UK scorecard and the exports UK stations work from.
Built around the DA scorecard, Netradyne, Cortex and Paycom.
The PIN for each dashboard is on the examples page.
“Nancy communicates directly with our drivers, offering advice and guidance on improving their individual scorecard metrics, which in turn improves our overall scorecard result.”
I’m Nancy Penas. I spent seven years in DSP operations with Amazon in the UK, as a supervisor and step-up manager, before starting Zenith.
I’ve been on the station side of the scorecard, so I know what the numbers mean on the ground and how little time owners and managers have to go through them properly. That’s the gap Zenith fills.
Zenith is based in the UK and works remotely with DSPs in the UK and the USA. You deal with me directly.
A low-effort way to find out whether this is worth it for your DSP.
We talk about your station, your team and what’s costing you points.
Scorecards and exception exports to start. Cortex access makes the audit far more useful, but it isn’t required.
Which drivers and metrics are driving your score, what could have been disputed, and where coaching would move things fastest.
If it’s useful, we agree a monthly plan. If not, you’ve lost nothing.
No. It’s a service: someone going through your numbers every week and turning them into action with your team. The dashboards come with it, built around what you and your managers need to see.
Your weekly scorecard and exception exports to start. Cortex access lets me work from the source. For US DSPs, Netradyne for safety analysis and Paycom exports for hours reconciliation.
No. Your leads still coach and run the station. I do the analysis and preparation so their time goes on conversations with drivers rather than spreadsheets.
A monthly fee based on the size of your operation and which services you want. You’ll get a clear quote after the audit.
Yes. Reports and dashboards are ready for your working day, and the weekly rhythm is set around when your scorecard and exports are released.
No. Zenith is an independent company and is not affiliated with or endorsed by Amazon.
A short call about your station. Afterwards I’ll tell you exactly what I’d need to look at.
